We turn
technology
invisible

There will always be IT problems. The question is how you manage them. Entrust us with the Service Desk function and enjoy safety.

We live in a fast world. Although human take the rhythm, when something goes wrong, everything suddenly freezes. In a corporate environment it's the same, but the risk can be critical. Workflows and customer services can be  endangered, and not only will the attached stress hurt, but you may also suffer financial loss. 

In these problematic situations it becomes clear that IT is the soul of the organisation. So let it have the attention it deserves. 

Let IT be:
- continuously monitored 24/7,
- transparent, 
- under control on process level
- centrally managed. 

All these are available through our systematically built up Service Desk, which based on our self-developed IR:IS system and our dynamic team of some 20 people.
Those who have already used our Service Desk experience that all IT requests and problems are solved in time. Without exception all cases are traceable, well documented and accountable. 

We provide IT operations in 5 main areas:
- 24/7 IT service monitoring and constant supervision by specialists,
- user identity and authorization management,
- user device management,
- application operation management,
- IT supplier coordination.

It's much more than a call centre service. Our tasks include system support, application password management, incident resolutions during calls, maintenance related information services and similar functions that ease the IT processes.

A new client cooperation can be based on our solid Service Desk concept which has been proven in hundreds of projects. This is the starting point, and then we are going adapt it to your company's processes. 

We are at your disposal to discuss your needs!

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We provide your company's IT engine to ensure that information processing is problem-free and smooth.

Client device management is a key-service at our company. It helps our partners operate stably and effortlessly, without having to deal with the particular IT problems of their users. We adapt to your company's size and needs: we can be present with an on-site team of up to 25 people, while for smaller clients we provide an efficient and cost-effective solution through remote support.

However, we can't avoid IT problems, we can make problem management so easy, that your company can focus on running your business.

No operating system is challenging for our experts, so you can count on us if you're running Windows, Mac or any Linux.

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Currently 18 experts are working on a wide range of applications, let it be Lotus Notes, SAP, Oracle, Odoo, Nexon, Sherpa, Press, e-learning frameworks, Java, JS, .Net, Fortran, web technologies. We ensure their operation by applying ITIL processes 24/7.

We'll take care of overnight tasks, repairs and releases so that your team can start the next working day well, rested and efficient.

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Gas, electricity, ambulances, monthly salaries, bank services? What they have in common is that they must work all the time, all the time. The system, even with geo-redundantly distributed hardware and software components, will be a three-legged stool. With two legs.

Efficient 7/24 operation with proven capacity for immediate intervention is the third leg. We are.

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We have significant experience in building systems that generate several 10 billion HUF in revenue per month. Will yours be next?

If you've worked on any complex development project with an external partner, you'll know that the success of the work depends almost more on communication and organisation than on the integration task itself. 

We also focus on these areas during our system integration projects, which typically last several months. This allows us to be efficient not only in terms of time, but also in terms of money. In addition to always up-to-date IT expertise, our clients also benefit from efficient communication, task allocation and scheduling.

Our Systems Integration Competence Centre offers a complete solution from project design, implementation, ongoing management and monitoring to post-project evaluation: whether it's network deployment, data analysis, data access rate optimisation, or complex data migration and mining.

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Our competence centre engineers bring a century and a half of experience and expertise to support IT teams with diverse needs in different industries. Microsoft or Linux, Oracle or SAP. Traditional virtualisation or container technology. Software-based networking or data centre networking. Wifi or cable. Optimized for maximum security or convenience. Solutions tailored to your IT needs. We are Mr. Wolf - the problem solver.

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Our up-to-date knowledge of industry best practices ensures that we offer you the most adaptable solutions for both architectural design and implementation. Whether it's developing your IT strategy, designing and reengineering your IT processes, designing and implementing your architecture, ensuring maximum security, finding the best value for money or selecting the most reliable suppliers, we take responsibility for your success.

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Our information security services include intrusion and vulnerability assessments, audit preparation, security audits, incident detection and post-incident management. User IT security awareness, preparation of training materials and delivery of training courses in line with the latest security trends.
As a secondary activity in the design of projects, we focus on ensuring that the IT service to be developed uses the most up-to-date and optimal procedures, tools and security settings.

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The source is gone, the key person has stood up, the request has gone wrong, or it just doesn't work and won't be ready. These are the most common causes of derailment. We use our pragmatic approach, our resilience, our perseverance and our experience in storms to rescue those trapped in the cave.

In the event of a lightning strike without EMC protection, a poorly wired phase, a burst pipe, or other disaster, we can provide a full service park and equipment replacement from our on-call inventory.

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Your company dashboard - finally everything in one place, transparently and with a focus on efficiency.

Imagine a corporate governance system... 
... where all your salespeople can see what their current commission is,
... which you can use to see the schedule and time spent on any running project, 
... in which Finance retrieves the reports you need at the touch of a button, instead of excel sheets. 
... and all accessible from anywhere, even on your mobile. These are just a few illustrations of a complete IT platform that brings IT expertise to your business to meet the needs of even the most demanding - whether it's maximising profits or customer satisfaction. IR:IS is flexible enough to cover both the IT process management of multinationals and even the entire business management of smaller IT companies.
What you'll feel from the first moment you start using IR:IS is a dramatic increase in efficiency. Finally, everyone has convenient access to the material they need to work in one place and reports with ease - turning management from an unnecessary hassle into an effortless routine for the benefit of the whole organisation.
Invoicing, holidays, sales offers are not only in one place, they are also available at lightning speed. But let the numbers speak for themselves - we've measured how fast the 

Use IR:IS: 
new task opening in less than half a minute,
simple reporting in just 5 seconds (full report in half a minute),
and registering a detailed sales offer takes just 4 minutes.
So everything from error reporting to high level management reports is covered, all with an operational logic that is ITIL and audit compliant.
Human resource management will also be a breeze with IR:IS. You can keep track of new colleagues or changes caused by reorganisation: the WIW (Who is who) company organigram will show you the entire company structure in a blink of an eye, but not only your colleagues and HR team will be happy with this feature - IT will be too: the module also makes it easy to manage user rights.

IR:IS will be your company's iris, giving you full visibility.

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The sunny future of flexible and cost-effective IT lies in the cloud.

The benefits of cloud platforms are now almost trivial - but the COVID-19 home office era has brought them into the lives of even those companies that didn't use them before.

We've seen it first hand, as we've migrated IT systems from email systems with a few tens of users to IT platforms with thousands of users for companies moving from home to work. 

These projects are based on Microsoft 365 and Azure cloud solutions - we have extensive expertise in their design and implementation, whether they are purely cloud-based or hybrid. We are also well-versed in IaaS (Infrastructure as a Service), PaaS (Platform as a Service) and Saas (Software as a Service) cloud systems.

In addition to products from world-renowned providers, we also operate our own cloud: In one of the largest data centres in Hungary, on our own servers, primarily in a PaaS service model. We provide high availability for the systems running here with advanced system engineering support and system monitoring. Our services include open source mail, streaming services and various web applications and business management systems.

Remote access is, of course, just one of the many benefits of cloud systems - such as lower infrastructure costs, predictable spending, agility and rapid implementation.

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Who's who, multi platform entitlement management, bespoke human resource management system, document repository, full process management, editing system or commission accounting. The number of possible uses is virtually unlimited. The relative implementation times are shorter, the costs are lower, the client-side time and effort is negligible compared to an average custom deployment project. This is the value proposition of our Odoo-based developments.

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